Ursa88 FAQ — All Your Questions Answered in One Place

Click the "Forgot Password?" link on the login page. An OTP will be sent to your registered mobile number. Verify your identity with the OTP and set a new password. The whole process takes just 2–3 minutes. If your mobile number has changed, please contact the support team.

No. Under ursa88's rules, each person may only operate one account. Creating multiple accounts may result in all accounts being suspended and any accumulated bonuses or balances being forfeited. Play fair and stick to one account.

Yes, but this cannot be done directly on your own. Contact the support team to update your details. After verifying your identity, they will help update your account information. This verification step is mandatory for security purposes.

To close your account, contact our support team. Make sure to withdraw any remaining balance beforehand. As part of our responsible gaming commitment, we also offer temporary or permanent self-exclusion options.

The minimum deposit on ursa88 starts at just BDT 100, making it convenient for most Bangladeshi players. Withdrawal limits are equally reasonable. Specific limits may vary by payment method, so check the Deposit page for the latest details.

Most withdrawals are completed within 15 minutes to 24 hours. bKash and Nagad are typically the fastest options. First-time withdrawals may require identity verification, which can take a little longer.

ursa88 does not charge any transaction fees of its own. However, your payment provider (such as bKash or Nagad) may apply their own service charges. It's worth checking your payment app's fee structure before making a transaction.

Wait 5–10 minutes first. If the deposit still hasn't arrived, contact live chat support with your transaction reference number and a screenshot. The support team will verify and resolve the issue promptly. Always make sure you enter the correct account number and amount when making a deposit.

Every bonus comes with wagering requirements. You generally need to wager the bonus amount a set number of times before becoming eligible to withdraw. For example, a 30x wagering requirement on a BDT 100 bonus means you need to place a total of BDT 3,000 in bets. The full terms for each bonus are clearly stated on the Bonus page.

Logging into ursa88 every day automatically earns you a daily bonus. Consecutive logins increase the bonus amount — this is known as a streak bonus. If you miss a day, you'll lose that day's bonus and your streak will reset.

Yes, ursa88 has a referral program. When someone registers through your referral link and makes their first deposit, you'll receive a bonus. Visit the Promotions page for details on referral bonus terms and amounts.

If you lose connection during a game, ursa88's system automatically saves your session. Once you reconnect, you can pick up exactly where you left off. For slots, if a spin is in progress when you disconnect, the result is recorded on the server and will be available when you return.

Yes, all games on ursa88 use RNG (Random Number Generator) technology, verified by third-party auditors. This means every spin or bet outcome is completely random and not predetermined. We only offer games from licensed and regulated providers.

Yes, nearly all games on ursa88 are fully playable on mobile. You can play directly in your browser or download the ursa88 app for a smoother experience. The app is available on both Android and iOS.

Go to Account Settings and navigate to the Security section. There you'll find the Two-Factor Authentication option. Enable 2FA by verifying your mobile number with an OTP. From then on, each login will require both your password and an OTP — keeping your account significantly more secure.

Change your password immediately and notify the support team via live chat. They will temporarily lock your account and investigate. For future security, enable 2FA and never share your password with anyone.

Yes, ursa88 operates under a license from an internationally recognized gaming authority. You can find the full license details on our "About Us" page. Being licensed means ursa88 is subject to regular audits, fair gaming standards, and obligations to protect player interests.